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Girl making online restaurant reservations

Apr 02

10 Ways To Control Online Restaurant Reservations

The biggest concern that most restaurant owners have is losing control of online reservations.  Owners should never a worry since your reservation software should have the means to control online activities as you wish.  It should be entirely in your hands.

Here's a small list of what restaurant management should control with respect to online bookings.

  • 1.   Close down online reservations entirely at any time.

             - Regardless of the reason, managers can stop or start online reservations as needed.


  • 2.   Close any time-slot at any time.

            - Create a pause for the kitchen to catch up or to adjust to server availability.


  • 3.   Re-open online reservations or any time slot at any time.


  • 4.   Limit the party size that can book online or define the time slots available for larger parties.

            - Ensure that large party policies are followed.

            - Reduce the impact of large party bookings on the regular reservation flow for your other guests.


  • 5.   Close the entire day or meal period at any time.

            - Make sure managers can react to special situations.


  • 6.   Create special meal plans for holidays or special events

            - Have the option to replace the standard meal period or add to it, in the case of a special event.


  • 7.   Close out dates as far into the future as you wish for holidays.


  • 8.   Limit how far into the future that people can book online.


  • 9.   Create a cushion time for current day.

           - Setup a rolling cushion of say 60 minutes so anyone looking to book online only sees times 60 minutes in advance of the current time.

  •        - Alternatively, cut-off same day online reservations at 5:00AM 


  • 10. Create promotions that can be booked online to help fill slower days or to promote standard offerings.


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