Hospitality Management Solutions

Features that apply to almost all hospitality applications.
We utilize both built-in and 3rd party integrations to provide a comprehensive solution for your business.

  • Restaurateur Benefits

    Built for Restaurateurs


    ResoSolutions offers several versions of restaurant reservation software. The key difference between our products and the major competitors is that our products were designed for the restaurateur, as a yield management system to maximize your revenue by optimizing table utilization.

    Full control over open tables: 

    Since Restaurateurs should decide how they want to operate their restaurant, we don’t impose demands or restrictions on how they manage restaurant reservations. Depending on the product the Restaurateur chooses, they have numerous choices on how to manage both online and phone-in bookings.

    Restaurateurs can set the maximum number of guests they will accept in each time slot and it can vary by day of the week. Restaurateurs can define their online restaurant reservations software profile to drive business to off-peak periods to increase table turns. Restaurateurs can cutoff online restaurant reservations prior to service so they aren’t surprised by a party booking a table for 6 while sitting in the restaurant parking lot.

    Experience absolutely no more over bookings unless the Restaurateurs decides to make it so.  No undue pressure on the kitchen since the Restaurateur can control the flow of online restaurant reservations coming through the system.

    This means that the Restaurateur is always in control of their online restaurant reservations software, not some 3rd party. Restaurateurs will never get restaurant reservations they were not expecting or inquiries for days that they are not even open, and the customer gets complete peace of mind with instant automatic email confirmations.

    Full control over the Restaurant Guest Database:

    Since the Restaurateur guests will be booking on the actual restaurant website, not a membership site or a listing site, their ratio of realized online restaurant reservations will increase.  If the restaurant doesn't take online restaurant reservations now, once they start, there will be a dramatic drop in phone-in reservations, thus increasing efficiency and reducing overall costs.

    Reduce No Shows and cancellations:

    Since the Restaurateur guests will be booking on the actual restaurant website, not a membership site or a listing site, their ratio of realized online restaurant reservations will increase. If the restaurant doesn't take online restaurant reservations now, once they start, there will be a dramatic drop in phone-in reservations, thus increasing efficiency and reducing overall costs

    Online Restaurant Reservations Reporting:

    Restaurateurs can get reports on current, past and future bookings.  Ratios compared to previous time periods and other performance criteria to help manage their business. 

  • Guest Benefits

    Interactive Guest Features


    An important factor, when deciding on restaurant reservation software, is making sure that while making online reservations, your guests are not redirected away to a listing or membership site. We never redirect your guest away from your web site. Our interest is devoted to helping Restaurateurs build their restaurant brand, not ours.

    Real restaurant availability:

    When a restaurant guest goes to your online table reservation page, they can be confident that what they see is real live table availability. This removes all of the uncertainty regarding table booking inquiries and means that guests can make the online restaurant reservation with absolute confidence.

    Instant reservation confirmation:

    Instead of waiting up to 24 hours for their table reservation inquiry to be reviewed (and possibly rejected) the customer gets a professional text or email confirmation sent to them in seconds. The confirmation is based on restaurant controlled parameters that ensure to take as many reservations as you want and not one more.

    Total peace of mind:

    Live availability and instant table confirmations ensure that the guest can have total faith that the restaurant has received their reservation and that their table will be waiting for them when they arrive.

  • Independant Restaurants

    Independant Restaurants


    Another important factor, in software selection, should be to ensure that the restaurateur has total control over bookings, open tables, table duration, customer database and online restaurant marketing. Reducing time consuming staff reservation entries and service planning duties should be evident.

    Increased efficiency:

    Owners independent restaurants know that every dollar counts. It's crucial to operate at peak efficiency to squeeze out every bit of revenue and profit from the operation. Automated real-time, online restaurant reservation software eliminates extra or redundant labor on behalf of the owner or their key manager. Having a system you can count on to accept reservations, only on your terms, is essential.

    Minimize in-service interruptions and pre-service setup time:

    By utilizing one of our restaurant reservation software products, you can reduce telephone interruptions during service to take reservations. Close to 65% of phone-in reservations come at peak service periods for those restaurants without online reservations. By utilizing our integrated table optimization feature, our system can create table joins and produce a pre-arrivals report showing suggested table joins to provide optimum seat utilization in the restaurant.

    Guest management software:

    With integrated CRM (customer relations management) you can understand your guests habits and spending trends. With this information in hand, you can devise unique marketing promotions so crucial for independent restaurants and to help fill seats in less busy times.Professional guest relations for independent restaurants:

    By automating restaurant table reservations and providing custom branded email or text confirmations, you eliminate phone tag with your guest and deliver clear concise confirmations instantly. You can use automated guest surveys to keep in touch with your guests and get valuable feedback.

    Restaurateurs:

    Independent Restaurants now have the opportunity to enhance the online reservation experience for their guests without worrying about their costs going up as their business reaps the rewards. With margins as low as they are in most independent restaurants, it doesn't make sense to pay someone else more each time one of your longtime guests makes a booking.

  • Restaurant Chains

    Restaurant Chains


    Another factor in making a choice of restaurant reservation software is your restaurant brand. This is especially important if the Restaurateur operates more than one restaurant. Our online restaurant reservation widget can be customized for your restaurant brand and ensure that guests stay on your web site during the entire online restaurant reservation experience.

    Increased efficiency:

    Restaurateurs who operate a chain restaurants, know it’s crucial to operate at peak efficiency to squeeze out every bit of revenue and profit from the operation. Automated online restaurant reservation software eliminates extra or redundant labor. Having a Restaurant Reservation System you can count on to accept restaurant reservations, on your terms, is essential.

    Minimize in-service interruptions and pre-service setup time:

    By utilizing one of our restaurant reservation software products, restaurant chains can reduce telephone interruptions during service. Close to 65% of phone-in restaurant reservations come at peak service periods or when the restaurant is not open. By utilizing integrated online restaurant reservation software, restaurant chains can pre-assign individual tables and group table joins well in advance. The system gives restaurant chains the ability to produce a pre-arrivals report showing suggested table joins to provide optimum seat utilization in the restaurant.

    Get to know your customers even better:

    With integrated Customer Relations Management Restaurateurs can understand their guest's habits and spending trends. With this information in hand, restaurant chains can devise unique online restaurant marketing promotions to help fill seats in less busy times.

    Professional customer relations:

    By automating restaurant reservations and providing custom branded email confirmations, restaurant chains eliminate phone tag with your guest and deliver clear concise confirmations instantly. You can use automated guest surveys to keep in touch with your guests and get valuable feedback.

    Central reservations desk:

    By standardizing online restaurant reservation and phone-in reservation procedures, restaurant chains can utilize a central reservations desk or schedule duties at the various chain restaurants. Our systems will allow any operator to view and accept bookings for any restaurant in the chain, plus suggest a sister property if the guests first choice is not available. You can also have multiple users, at different locations, accepting restaurant reservations for the restaurant chain.

    Loyalty programs:

    By utilizing a common guest database, restaurant chains can create award trigger points based on various criteria. Be the master of your own destiny and market locally for the greatest impact to your bottom line.

    Protect your Chain Restaurant Brand with a custom branded online booking widget:

    You have spent many thousands of dollars to create and protect your restaurant branding. Maintain your restaurant chains brand with our custom booking widgets. Take online restaurant reservations secure in the knowledge that we are working to increase your restaurant branding, not ours.

  • Hotels and Resorts

    Hotels and Resorts


    Restaurateurs who operate hotel restaurants have a unique environment that calls for even greater flexibility. You want to operate a peak capacity but also provide preferential access to the guests of the hotel. We have products that can open specific booking channels for special event marketing, in-house guests, general online restaurant reservations as well as phone-in reservations.

    Increased efficiency:

    As an operator involved with hotel restaurant management, inefficiencies mount significantly. Automated real-time, online table reservations eliminates extra or redundant labor on behalf of the GM or their key managers. Having a system you can count on to accept table reservations, on your terms, is essential.

    Minimize in-service interruptions and hotel restaurant setup time:

    By utilizing one of our table reservation software products, you can reduce telephone interruptions during service to take reservations. Close to 65% of phone-in reservations come at peak service periods for those restaurants without online reservations. Some systems have an integrated table optimization feature to create suggested table joins and produce a pre-arrivals report showing the optimum seat utilization in the hotel restaurant.

    Get to know your customers even better:

    With integrated CRM (customer relations management) you can improve hotel restaurant management by understanding your guests habits and trends. With this information in hand, you can devise unique marketing promotions to help fill seats in less busy times.

    Professional Hotel Restaurant Management and guest relations:

    By automating online reservations and providing custom branded email confirmations, you eliminate phone tag with your guest. You can use automated guest surveys to keep in touch with your guests and get valuable feedback. Some LAN based hotel restaurant reservation systems allow you to have unlimited number of users, so function sales and hotel reception can make bookings for special functions and hotel guests. The hotel restaurant management features allow you to define the access and capabilities for each department.

    Central reservations:

    Manage all the restaurants in the hotel through a central reservations feature. Allow any operator to view and accept bookings for any restaurant in the hotel, plus suggest another hotel restaurant if the guests first choice is not available. You can also have multiple users, at different locations, accepting restaurant reservations for the hotel.

    Loyalty programs:

    By maintaining your own guest database, you can create incentives to bring guests back to your restaurant(s). Be the master of your own destiny and market locally for the greatest impact to your bottom line. Here the hotel restaurant management features will have a different focus from that of the typical restaurant.

    Custom brand the online booking widget to protect your brand:

    You have spent many thousands of dollars to create and market your hotel restaurant brand. Maintain your brand within our booking widget. We will work with you to customize the look and feel of the online booking experience for your guests.

  • Retirement Communities & Clubs

    Retirement Communities and Private Clubs


    Club type establishments have a unique environment that's all about their private clientle, where flexibility is very important. Operating at peak efficiency is less important. Clear capacities and preferential or private online booking access is essential. We can establish specific booking channels for semi-private situations or special event bookings. All channels are integrated, but operators can determine priority access and availability on each booking channel.

    Increased efficiency:

    Clubs and retirement facilities have unique membership requirements to ensure that booking and service staff are aware of the entitlements of their members. Automated real-time, online table reservations eliminates extra or redundant labor on behalf of staff and management.

    Minimize in-service interruptions and restaurant setup time:

    By utilizing one of our table reservation software products, you can reduce telephone interruptions during service to take reservations. Close to 65% of phone-in reservations come at peak service periods for those restaurants without online reservations. An integrated table optimization feature that creates suggested table joins or automatically assigns tables improves operations and ensures optimum seat utilization.

    Ensure your staff know the needs of your clients:

    With the integrated customer database you can improve operations and member satisfaction by understanding your member habits and standard requests. With this information in hand, you can devise unique marketing promotions to help fill seats in less busy times.

    Professional restaurant management and member relations:

    By automating online reservations and providing custom branded email or text confirmations, you eliminate phone tag with your members. You can use automated surveys to keep in touch with your members and get valuable feedback. With no limit on users, all applicable staff can make bookings for members. The system management features allow you to define the access and capabilities for each department.

    Central reservations:

    Manage all the restaurants in the facility through a central reservations feature. Allow any operator to view and accept bookings for any restaurant, plus suggest another restaurant if the guests first choice is not available.

    Loyalty programs:

    By maintaining your own customer database, you can create incentives to bring members back to your restaurants.

    Custom brand the online booking widget to protect your brand:

    You have spent many thousands of dollars to create and market your brand. Maintain your brand within our booking widget. We will work with you to customize the look and feel of the online booking experience for your members.

  • Winery Benefits

    Winery Booking Concepts


    Wineries typically have numerous booking requirements. This includes both public and member only offerings for dinning, tastings, tours and special events. Clear capacities and preferential or private online booking access is essential. Operators can determine priority access and availability for each booking channel.

    Increased efficiency:

    Wineries vary in the reservation requirements of their operation. Typically bookings for tours and tastings are managed on a separate system from the one used for restaurant reservations. By combining all your booking requirements under one system there are cost and staffing efficiencies. Ensure that booking and service staff are aware of the entitlements of your wine club members. Automated real-time, online reservations eliminates extra or redundant labor on behalf of staff and management.

    Minimize in-service interruptions and setup time:

    By utilizing one of our reservation products, you can reduce telephone interruptions as 75% of phone-in reservations come at peak service periods.

    Ensure your staff know the needs of your wine club members:

    With the integrated customer database you can improve operations and member satisfaction by understanding your wine club member habits and standard requests. With this information in hand, you can devise unique marketing promotions to help bring in business in less busy times. Our interface with the Wine Direct (Vin65) system maintains a constant membership sync so that guest services staff can search by wine club ID or name and are presented with the type of membership & current status.

    Professional reservation management and member relations:

    By automating online reservations and providing custom branded email or text confirmations, you eliminate phone tag with your guests and members. You can use automated surveys to keep in touch with your guests and get valuable feedback. With no limit on users, guest & member services staff can make bookings for members or the general public. The system management features allow you to define access and capabilities for each department.

    Central reservations:

    Manage all the booking concepts at the winery through a central reservations feature. Allow any operator to view and accept bookings for any concept or restrict users to a specific concept.

    Loyalty programs:

    By maintaining your own customer database, you can create incentives to bring members back to your restaurants.

    Custom brand the on-line booking widget to protect your brand:

    You have spent many thousands of dollars to create and market your winery brand. We do not redirect online guests to an external website. Our online booking widget opens within the winery website page. Define public and member online widgets to book common space or separate locations on the property. We will work with you to customize the look and feel of the online booking experience for your members.

image

Do You Have A Unique Booking Requirement?

To prevent spam, please tell us:

As competition increases, people have more choices. Let us take a look at your operation and offer solutions.

We will help focus your restaurant’s image and put a workable strategy in place. As a result, you can and your team can get back to taking care of your guests.