PMS Integration and Interface Partners
RoomKeyPMS - PBX
Asterisk IP PBX
Asterisk is built by and for communication systems developers. It is an engine that handles all of the low-level details of initiating, maintaining and manipulating calls between endpoints (phones). Digium’s Switchvox IP PBX is a turnkey phone system based on the Asterisk engine, and is administered through an easy-to-use graphical user interface (GUI), rather than raw configuration files and custom scripts.
Benefits Hoteliers Can Expect:
- • Turnkey PBX System.
- • Web-based interface.
- • Enhanced call distribution perfect for call centers.
Broadsoft
Broadsoft’s Cloud PBX is an advanced cloud-based business phone system with enterprise-grade calling features to help your business drive efficiency and reduce costs. UC-One Cloud PBX is an advanced cloud-based telephony solution that delivers a comprehensive set of feature-rich capabilities including business telephony, trunking, messaging, conferencing, call queuing and front office functions.
- • Cloud-based PBX system.
- • Web-based administration.
- • Advanced mobility, security and integration features.
ComXchange
ComXchange is the first telecom solution built from the ground up specifically for the lodging industry. The open platform of ComXchange provides an array of communications options. From traditional analog phones to sophisticated display phones, ComXchange fits the exacting needs of any lodging type.
Benefits Hoteliers Can Expect:
- • Easy to manage and customize.
- • Lowered telecom costs with simplified per extension pricing.
- • Easy connection to RoomKeyPMS and enhanced guest services.
Phonesuite
Phonesuite is the leading provider of hospitality communications for hotel managers and owners. Their solution is reliable, simple-to-implement and cost-effective. You have the power to choose a true Cloud PBX or On-premise solution, and with their Voiceware Managed Voice or full CAPEX solution, PhoneSuite gives you more freedom to purchase your next Hotel Communications platform than any other provider.
Benefits Hoteliers Can Expect:
- • Evergreen technology.
- • One solution that supports both SIP and analog phones.
- • Low CAPEX and reasonable OPEX acquisition.
DuVoice
Duvoice provides legacy or IP PBX (premise or hosted) systems the necessary features to meet all hospitality applications, including a PBX to RoomKeyPMS interface, housekeeping status, wakeup calls, guest messaging, staff unified messaging, a web console for staff, auto attendant, and mini bar refill software. Unified messaging is available for staff or business customers.
Benefits Hoteliers Can Expect:
- • Ability for guests to schedule their own wakeup calls.
- • Single interface for automatic control over guest room phone and voice messaging system.
- • InnDesk functionality for telephone check-in/check-out abilities.
How It Connects To RoomKeyPMS:
IP or serial interface to the RoomKeyPMS system.
Epygi via cHar (Comtrol)
Epygi is committed to offering small to medium-sized businesses a total integrated package of business communication products and services. It’s partnership with char Desarrollo de Sistemas SL has developed a specialized solution for Call Management, Accounting, Billing for Enterprise & Hospitality environments allowing a high level of integration with 3rd Party PMS systems, F/O applications, CRMs and ERPs.
Benefits Hoteliers Can Expect:
- • Easy integration to PMS, CRM and ERP systems.
- • Specialized all-in-one solution for Call Management.
How It Connects To RoomKeyPMS:
Epygi via char is available through a Comtrol connection with RoomKey & is not a direct interface.
GuestTek iAct
GuestTek’s OneView Voice iACT is a Voice Hybrid solution designed to replace your current PBX system. With a multitude of features offered at a lower cost and with less maintenance and power required, it is the preferred solution for your property—now and beyond.
The OneView Voice Hybrid solution is a cloud based phone system with an onsite processor that eliminates latency issues and provides unmatched redundancy backup in the event of a failure. Scaled to run over any sized property with the same feature sets and PBX options, the iACT solution was designed specifically for the hospitality market.
Benefits Hoteliers Can Expect:
- • Cloud-based phone system .
- • Scalable and feature-rich PBX solution.
- • Fan-less/disk-less central call processor design reduces energy consumption.
iCharge
iCharge is the complete billing engine for Voice in the Hotel marketplace today and is widely used across many hotel brands and flags on a global basis. The solution can be premise based, deployed in a virtualized VMWARE environment, or hosted above property in a private or public data center.
Benefits Hoteliers Can Expect:
- • Web-based administration.
- • Generate reports on a scheduled or ad-hoc basis.
- • Comprehensive list of Call Accounting features.
Mitel PBX
Mitel’s comprehensive range of business phone systems provides a targeted call center, unified communications and cloud communications solution to fit the requirements of all customers. Mitel’s cloud-based PBX systems are a powerful, scalable family of platforms that deliver hosted voice, unified communications and collaboration to small, midsize and large enterprise businesses.
Benefits Hoteliers Can Expect:
- • PBX Solutions for every business size.
- • Easy integrations with all key third-party applications.
- • Secure and flexible solutions for increased efficiency, simplicity and mobility.
How It Connects To RoomKeyPMS:
Mitel PBX is available via Serial or IP connection.
NEC PBX
NEC’s PBX system combines communication servers that are widely used in governmental organizations and companies throughout the world with the communication features required by hotels. From intimate hideaways to a large scale hotels with thousands of rooms, NEC provides communication systems tailored to each hotel’s needs.
NEC’s PBX telephone system offers high value-added features and robust networks acknowledged as best in class by many global hotel chains, allowing smooth communication between hotel staff and with guests.
Benefits Hoteliers Can Expect:
- • UC attendant, desktop and mobility.
- • Direct dial-in functionality.
- • Automated wake-up calls and guest voicemail.
How It Connects To RoomKeyPMS:
NEC is available via Serial or IP connection.
Nitsuko 384i PBX
No details from Nitsuko at this time.
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Panasonic KX TDA2000
No details from Panasonic at this time.
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RoomKeyPMS - Restaurant POS
Aloha POS
NCR Aloha POS gives you everything you need to run your restaurant in one powerful POS platform. Centrally manage your menu, promotions and price changes across all customer touchpoints, saving you time and hassle while keeping things accurate, and get durable hardware devices that fit your design with countertop, wall-mounted or handheld POS options.
Benefits Hoteliers Can Expect:
- • Choose the mix of POS stations that make sense for your operations.
- • Remotely monitor and access your systems; and centralize management of your menu, promotions, items and price changes across your databases.
- • Accept and process EMV payments, mobile wallets and all types of current and future payment types securely.
How It Connects To RoomKeyPMS:
Aloha is available via Serial or IP connection.
Squirrel POS
Squirrel is the world’s most established point-of-sale solution. Build your hospitality POS system with a partner who responds to fit your evolving needs. Your payments engine is proven, reliable, and precisely designed with a deep appreciation for your front of house.
The touchpoint of your payment flow should look, interact, and perform as well as your business. Squirrel’s hospitality POS hardware is designed for impressive, high-value interactions or use certified equipment from third-party manufacturers, including mobility.
Benefits Hoteliers Can Expect:
- • Open platform and database allows you to make your own choices and choose your own third-party products.
- • Windows or Linux-compatible devices.
- • Support access 24/7.
How it Connects To RoomKeyPMS:
Squirrel is available via Serial connection.
Maitre'd POS
Posera’s Maitre’D POS is a full service, feature-rich solution that works in all environments such as fine and casual dining, table service, hotels, family restaurants and quick service.
Maitre’D POS solutions for hospitality caters to the needs of a range of hospitality segments. It allows you to easily customize and enhance the customer relationship at the point-of-sale. Maitre’D allows you to take orders, enter special requests, set prompts for specials and combos, and track order status.
Benefits Hoteliers Can Expect:
- • Integrated transaction processing and gift cards.
- • Traditional or tablet-based POS.
- • Global reporting with drill-down capability and ability to customize reports.
How It Connects To RoomKeyPMS:
- • Maitre’D is available via Serial or IP connection.
Digital Dining POS
Heartland Digital Dining is proof you don’t have to compromise on POS functionality when you choose a POS system that’s easy to use. Whether you operate one restaurant or manage a multi-unit enterprise, Digital Dining has the restaurant point of sale software solution that will help you run a successful business. Whether it’s Table Management, Reservations, Delivery and Online Ordering, Labor Scheduling or Inventory Control, Digital Dining will increase staff productivity and drive your profits to new levels.
Benefits Hoteliers Can Expect:
- • Available as SaaS or PaaS with hardware.
- • Powerful agnostic platform.
- • Secure payment solutions to maximize flexibility and minimize total cost of payment acceptance.
How It Connects To RoomKeyPMS:
Digital Dining is available via Serial or IP connection.
Silverware POS
Elevating your guest’s experience is at the forefront of our technology. If you’re not using Silverware, you’re missing out on what top operations across the globe already know. Silverware helps streamline your service to get the most out of your operation, so your team can focus on putting the customer first.
Silverware specializes in hotels & resorts and have experience in this space with white-gloved and tailored implementations.
Benefits Hoteliers Can Expect:
- • Strong, flexible and user-friendly POS solution.
- • Enhanced, one-of-a-kind PMS integration options.
- • Designed to manage multiple revenues centers & multiple kitchens on a single database.
How It Connects To RoomKeyPMS:
Serial based connection. Data must emulate Squirrel or Micros.
Restaurant Manager
Restaurant Manager’s Restaurant POS System helps to decrease costs, improve efficiencies and increase revenue.
With Restaurant Manager’s Restaurant POS System, servers turn tables faster and lower wait times with easy check and item splitting. The Restaurant POS System maximizes your revenue by instantly adding an item from any POS workstation allowing for more accurate reporting and better insight to which specials to repeat.
Benefits Hoteliers Can Expect:
- • Mobile POS solution.
- • Streamlined split check makes it easy to accommodate customers.
- • Robust reporting helps you make better business decisions.
How It Connects To RoomKeyPMS:
Restaurant Manager is available via Serial or IP connection.
onePOS
ONEPOS iS a unique POS solution with all of the reliability and functionality of a traditional solution with all the features and benefits of cloud based systems.
onePOS provides entire turn-key solutions for a variety of restaurants. Leveraging their knowledge of the restaurant industry and their ability to adapt industry standard solutions to it, they are able to develop reliable and open solutions while maintaining an affordable total cost of ownership.
Benefits Hoteliers Can Expect:
- • Software retrofit options.
- • Complete POS packages for 1 to 90 terminals.
- • iOS mobile and windows-based terminal options.
How It Connects To RoomKeyPMS:
onePOS is available via Serial or IP connection. Must be set to emulate Micros.
POSitouch Version 5.32
POSitouch is the food service industry’s most feature rich POS system. It handles all of your POS needs whether they are in Table Service or Quick Service, Country Clubs, Cafeterias, Delivery, Arenas or Stadiums. Whether you need 1 terminal or 50, whether your terminals are in fixed positions or mobile, POSitouch is your solution.
Benefits Hoteliers Can Expect:
- • Cloud accessible system.
- • Scalable, turn-key solution.
- • Varied and thorough mobile reporting.
How it Connects To RoomKeyPMS:
Positouch is available via Serial or IP connection.
Skywire Restaurant POS
With SkyWire’s extensive suite of integrations, comps, coupons, points, and promotions are effortlessly redeemed. Enterprise capabilities with the ease of a small scale system, SkyWire leaves the headaches of other systems behind. PCI Compliant & GDPR aware, protect your guest and company with the ultimate security.
Benefits Hoteliers Can Expect:
- • Cloud, SaaS, web-installed options.
- • Scalable and customizable solutions.
- • 24/7 Support.
How It Connects To RoomKeyPMS:
Skywire is available via our open API.
Aureus POS
No details from Aureus POS at this time.
Benefits Hoteliers Can Expect:
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How It Connects To RoomKeyPMS:
Ordyx POS
No details from Ordyx POS at this time.
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How it Connects To RoomKeyPMS:
RMS Cloud POS
RMS POS is a dedicated point of sale feature which incorporates table reservations, reporting, recipe costing and more, all in one location. RMS POS caters for both single-sites or multiple outlets and enables control over all points of sale.
An all-in-one solution, POS helps businesses manage their inventory and accounts, generate real-time sales reports and simplifies customer interactions. Additionally, POS automates tedious manual tasks; monitors stock movements; reduces theft and wastage; and improves overall customer service.
Benefits Hoteliers Can Expect:
- • Seat the venue to capacity and avoid overbooking.
- • Recipe Costing will calculate the total cost of an item based on the individual costs of raw ingredients.
- • Over 150 report templates and options.
How It Connects To RoomKeyPMS:
RMS POS is available via Serial or IP connection. Must be set to emulate Micros.
impos
>No details from impos at this time.
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How It Connects To RoomKeyPMS:
H&L POS
No details from H&L POS at this time.
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How It Connects To RoomKeyPMS:
RoomKeyPMS - Revenue Management
Duetto
The Duetto integration turns financial data into actionable insights. It offers an all-in-one revenue management solution that links seamlessly with RoomKeyPMS to facilitate the free flow of data, thereby allowing hotels to make better decisions about pricing, revenue and strategy. Data about inventory, group and wholesale blocks and reservations is sent to Duetto, who use these numbers to produce detailed information about appropriate rates and restrictions for any given hotel.
Duetto takes the hassle out of hotel analytics and eliminates the need for manual forecasting and statistical analysis. Better still, it empowers hotels to maximize their REVPAR using sophisticated pricing strategies and advanced automation. The integration of RoomKeyPMS with Duetto puts hotels in control of their financial future.
Benefits Hoteliers Can Expect:
- • Reduce labor cost associated with analyzing statistics and forecasting manually.
- • Increase RevPAR via enhanced pricing strategies and automation.
How It Connects To RoomKeyPMS:
Two-way interface: RoomKeyPMS sends inventory, group blocks, wholesale blocks and reservations, while Duetto sends rates and restrictions.
IDeaS
Two Companies – One Interface
Two cloud-based and innovative companies have joined forces to bring hoteliers a seamless experience.
RoomKeyPMS’ all-in-one cloud-hosted software makes running a hotel easier. With rich features for independent hotels and hundreds of interfaces to disparate hospitality systems, the RoomKeyPMS platform helps hoteliers manage operations, create better guest experiences, increase revenues and save time. RoomKeyPMS is used by over 800 hotel properties and handles over 20 million client transactions annually.
With over 10,000 clients in 124 countries, IDeaS Revenue Solutions is the leading provider of hotel revenue management software and services. Both IDeaS Revenue Management System (RMS) and IDeaS G3 RMS enable hoteliers to optimally manage and analyze the data behind forecasting and pricing. These best-in-class solutions feature robust reporting tools and utilize the latest in automated, machine-learning technology.
Seamless Integration
RoomKeyPMS supports a Bi-directional Connection to the IDeaS G3 platform by sending Reservation, Rate Plans, and Inventory and receiving Rate pricing updates in return. This integration provides an ongoing synchronization of data exchange between RoomKeyPMS and the IDeaS solution. The IDeaS and RoomKeyPMS interface allows your hotel to seamlessly connect and transfer data asynchronously in near real-time updates. It gives hoteliers the time-saving ability to perform tasks more efficiently between these two trusted systems. At the initialization, the following data will be sent to IDeaS:
- • Reservations from within the past 400 days, and all future.
- • Group blocks from within the past 400 days, and all future.
This integration will increase your hotel’s operational efficiency and maximize your revenue performance.
Benefits Hoteliers Can Expect:
- • Optimize revenue for all hotels and room-type offerings.
- • Effectively distribute your hotel availability.
- • Maximize occupancy and increase ADR.
- • Accurately forecast business demands.
System Requirements
RoomKeyPMS Version 9.X (or above) and using the Rates Wizard module.
IDeaS G3 RMS – or – IDeaS RMS
revintel® by Rainmaker
Revintel® is revenue optimization-focused business intelligence solution that extracts all the information that matters to revenue management decisions and places it at your fingertips.
Using RoomKeyPMS’s open API, revintel® can now pull this data automatically and format the information, putting hoteliers just a click away from the analytics that empower them to drive their business forward. This means they have more time to spend on analysis and strategy instead of acquiring data.
Benefits Hoteliers Can Expect:
- • Accelerate hotel revenue growth.
- • Streamlined business intelligence reporting.
- • Customized data, combined from disparate systems.
How It Connects To RoomKeyPMS:
Revintel® collects data from RoomKeyPMS via a one-way interface on our API portal – If you need specifics on the data being pulled from the PMS, please contact Revintel directly.
RoomKeyPMS - Sales & Marketing
Clairvoyix
The Clairvoyix Premium Email Solution is a state-of-the-art direct marketing tool which helps you segment and personalize your multi-channel email campaigns for maximum ROI.
Key features include HTML and template editors, A/B split testing functionality, content and spam check, consumer lifecycle monitoring, statistical reporting on all campaigns, and heat maps and geo tracking to help you understand who your recipients are and what they are most interested in.
Benefits Hoteliers Can Expect:
- • Maximize ROI.
- • Automated email marketing campaigns.
How It Connects To RoomKeyPMS:
Clairvoyix collects data from RoomkeyPMS via a one-way interface on our API portal – If you need specifics on the data being pulled from the PMS, please contact Clairvoyix directly.
Go Moment
Go Moment’s automated guest engagement tool, Ivy, automatically engages your guests in real time using Artificial Intelligence.
Powered by IBM Watson™, Ivy is the world’s first automated Guest Engagement platform for hotels, and makes reputation management easy, allowing you to automatically receive guest feedback in real time. Ivy delivers instant service, answering common guest questions and concerns to reduce call volume and wait times. Ivy can also welcome guests, freeing up your staff to focus on face-to-face interactions.
Benefits Hoteliers Can Expect:
- • Collect guest feedback in real time.
- • Drive more profitable revenue with customized incentives.
- • Study your guest’s behavior through analytics.
How it connects through RoomKeyPMS:
Go Moment collects data from RoomKeyPMS via a one-way interface on our API portal – If you need specifics on the data being pulled from the PMS, please contact Go Moment directly.
GuestDriven
GuestDriven is a Mobile Guest Engagement platform. It’s integration with RoomKeyPMS enables hoteliers to drive more revenue through mobile interactions and personalization of the guest experience.
GuestDriven provides deeper insights into guest preferences and behaviours in real-time, and provides a suite of integrated tools for targeting, campaigning and interacting with the guest at each and every stage of travel.
Benefits Hoteliers Can Expect:
- • Build better guest relationships.
- • Drive more revenue through mobile interactions.
- • Report on and analyze guest preferences and behaviours.
JackRabbit Systems
RoomKeyPMS has integrated with JackRabbit Systems’ two key products, Book Direct and Meta Direct, to securely exchange the flow of rates and inventory between the two systems.
Book Direct, a booking referral engine, allows visitors to search for accommodations directly from a destination website and book directly with the destination’s lodging partners.
For Meta Direct, JackRabbit’s partnership with Metasearch engines like Google Hotel Ads, TripAdvisor, Trivago and SkyScanner allow consumers to book with lodging properties directly from the Google Hotel Ads, TripAdvisor, Trivago and SkyScanner search results pages.
Benefits Hoteliers Can Expect:
- • Drive referral bookings.
- • Drive direct bookings.
- • Increase brand awareness through advertising across meta search partner sites.
How it connects through RoomKeyPMS:
JackRabbit collects data from RoomKeyPMS via a one-way interface on our API portal – If you need specifics on the data being pulled from the PMS, please contact JackRabbit directly.
Jenie
Jenie allows you to reach your customers using their preferred format, allowing you to accept reservations, answer questions, manage upgrade requests and communicate with your guests before, during and after their stay. You can also manage automated messages based on specific guest actions, and store requests as action items for future follow-ups.
Benefits Hoteliers Can Expect:
- • Streamlined guest communication through SMS.
- • Communicate with management and staff through a single dashboard at the front desk.
- • Quickly share and respond to guest issues and requests.
Google Pixel Tracking
Web analytics are a useful resource that can help to inform you about your conversions. Through tools like Google Analytics, Google Ads, Google Tag Manager, Facebook Events, Sojern, Wanderlust and Cybba, you can gather valuable data about booking engine conversions, such as revenues and guest data.
All of this data can help you to better understand your hotel guests and site visitors, make proactive changes and drive better sales.
Benefits Hoteliers Can Expect:
- • Track your booking engine conversions and learn their demographics.
- • Collect valuable feedback about who your users are, so you can improve the user experience.
- • Collect and interpret site analytics relating to conversion data and site access.
TripTease
A Direct Booking Platform designed just for hotels, TripTease’s integration to RoomKeyPMS helps you build better guest relationships and drive direct bookings.
An all-in-one solution to drive direct bookings, TripTease’s Direct Booking Platform will help you scale your service, connect with guests and bring online bookings back to your website.
Benefits Hoteliers Can Expect:
- • Increase direct bookings.
- • Targeted messaging.
- • Automated live chat.
RoomKeyPMS - Spa POS
Clairvoyix
Skywire Spa is a cloud-based, all-in-one spa software solution which incorporates retail and inventory, guest management and POS services.
Manage everything at your front desk’s fingertips, including querying guestrooms to confirm guest data, check guestroom credit limits, and post spa bills to guest folios.
Benefits Hoteliers Can Expect:
- • Guest checkout with complete POS capabilities.
- • Query guest data and post spa bills to guest folios.
RoomKeyPMS - Voice Mail
Avaya
Please contact Avaya directly for details.
Benefits Hoteliers Can Expect:
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Innovation InnLine 20/20: Hyatt Encore Format
For small to large properties that need to grow, the Innovation InnLine 20/20 (Hyatt Encore Format) combines voicemail, automated attendant, and wake-up calls into one powerful system. InnLine 2020 provides a flexible solution for your property with future growth in mind.
Benefits Hoteliers Can Expect:
- • Unlimited mailbox capacity.
- • Standard set of custom recorded prompts.
- • Flexible solution with 4 to 24 port capacity.
How it connects through RoomKeyPMS:
Innovation InnLine is available via Serial or IP connection.
Mitel Express Manager – Hyatt or HIS Format
Mitel Express Messenger is an automated voice mail system for handling telephone calls and taking messages. Express Messenger also provides front desk mailboxes and guest mailboxes for hotel or motel applications.
Benefits Hoteliers Can Expect:
- • Full front-desk administration abilities.
- • Guest functionality provides guests with self-service voicemail.
- • Easy solutions to check guests in, out and move to a different room.
How it Connects through RoomKeyPMS:
Mitel Express Manager is available via Serial or IP connection
NEC – Hyatt or HIS Format
NEC offers a wealth of unified messaging and voice mail options that help staff be more productive no matter where they happen to be working. NEC’s Unified Messaging and Voice Mail solutions speed communication for corporate enterprises as well as for organizations operating in healthcare, hospitality, education, finance and government.
Benefits Hoteliers Can Expect:
- • Quick call routing.
- • Unified messaging features, including the ability to manage messages on multiple devices.
- • More message flexibility, including the ability to capture messages live, archive them, or forward them to another mailbox.
How it connects through RoomKeyPMS:
NEC is available via Serial or IP connection.
See What Hotel Property Management Solutions We Have To Offer
Our demonstrations are based on learning about your operation, and by getting to know you,
we can introduce capabilities that are not only a good match, but also explore other options offered by our software.
Please give us a call 888.782.3638 or fill in the form. We'll cover the basics in 20 minutes.